Remote Service Delivery Manager / Teenusejuht

ID: 897066
Tööpakkumise lisamise aeg: 20.08.2019
Vaatamisi: 20

Tööpakkumine on arhiveeritud. Tööpakkumisele ei saa enam kandideerida.

David Kennedy Recruitment

DKR is a specialist recruitment consultancy servicing clients across various countries.

Tööd saab
Remote Service Delivery Manager / Teenusejuht

Töö kirjeldus

RSDM is accountable for robust contract P&L management on line with agreed Business Case and Financial Plans targets.
RSDM understand P&L mechanics and manage internal and external contributors.
Provides support to new business opportunities. Takes an active supporting role in bids and supports the transition and implementation of new business (including new service offers).
Ensures processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Service Delivery governance guidance.
Ensures timely and accurate escalation of client service problems and incidents to within appropriate timescales.
Provides expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit.

Nõudmised kandidaadile

  • Madalaim nõutav haridustase: bakalaureusekraad
  • Minimum education Bachelor degree and preferably relevant professional qualifications e.g. - ITIL, Lean Six Sigma, PMI.
    Fluent English and having a European language would be a huge advantage.
    Experience of having successfully operated at prime customer contact level Service delivery coordination experience having lead high quality service delivery to customer(s).
    Familiar with P&L management and contractual budget Experience of having designed and implemented productivity as well as customer satisfaction improvements.
    Experience working in a virtual environment.
    Strong presentation skills with experience of presenting to senior customer representatives.
    Proven experience of /supplier management.
    Minimum demonstrated ability to work collaboratively - within a matrix management environment
  • keeleoskus:
    EN: nõutud, kõne: C1, kirjutamine: C1

Lisainfo tööpakkumise kohta

Tööle asumise aeg: Nii pea kui võimalik
Vahetustega töö: EI
Töö on öösiti: EI
tööaeg: Hours: 40
Worktime: 8am-5.30pm, days to be confirmed
tööaeg: Hours: 40
Worktime: 8am-5.30pm, days to be confirmed
Kandideerimise dokumendid: muu, CV

Üldandmed

Töökohti: 1
Asukoha andmed: Iirimaa, Iirimaa
Tööaeg: Täistööaeg
Töö liik: tähtajatu
Töötasu: kokkuleppel
Lisainfo palga kohta: Salary: to be confirmed
Tööpakkumine aegub: 20.08.2019
Kontaktisik: David Kennedy

Kandideerimine

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20
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